wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Rob. 2. 0 Kudos Reply. Stay safe online. Manage Your Account. on 31-12-2021 10:47. Hello, We recently moved into a house which has this box connected to the router. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. My Virgin Media App. Push fit the VM-supplied lead onto the socket. Plug the cables into the Hub. Tudor. For more information please visit:Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago Virgin media question. However, we couldn’t locate the wall socket in our place. If I couldn't get the proper wall socket, the internet is not going to be set up su. Virgin Media broadband customers, as well as those on other non-copper networks, will be able to switch more easily from April 2023 using new 'one touch switching' rules that will be brought in by telecoms regulator Ofcom. Options. My property is a flat which I am renting, so befo. What should i do now. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. I’ve ordered a broadband only package and it said I was applicable for a self install kit. 1. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Re: Can BT full fibre reuse Virgin Media's ducts (coaxial cables) Welcome to this user forum. Bits and bytes. Trouble shooter. TV box - 15 mins. 1 ACCEPTED SOLUTION. QuickStart, set up and connections. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. This hole will typically be up to 1cm in diameter and often positioned near your front door. . Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. wrote: Hi Goslow, I am currently living in the apartment so there should be nothing outside by flat I think. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. Switched On. Some older sockets may have NTL or Telewest written on them. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You can workaround it simply without the need for a cable. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If you do have a socket you can post a photo here. Apologies for any cabling issues. on 27-10-2022 09:24. VM will usually only supply a Quickstart to a property that had VM previously. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Business, Economics, and Finance. Options. If an engineer is offered - accept that. 3 weeks ago. Occasionally only a very short stub of wire is left behind often hidden. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Package arrive today and realized I don't have a VM wall socket to. Dave. SpeedHello, I just moved in my new flat and I received the QuickStart installation package today. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Had my kit sent to a home we’ve just moved into. PRO SIGNAL. We have the quickstart pack but sadly cannot get broadband set up and working. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Is it necessary to plug the cable to socket for having wifi, if so what can I. If it’s not a technical issue you need help with then we’re here to support you on. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in. I want to order some coaxial cable but after searching maplins site I'm not sure what type to order. Customers can opt for a shorter contract of 6 months, but the new phone line installation cost then goes up to £79. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Your connection box is usually put in the living room on the wall. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. in Networking and WiFi Sunday; No Virgin Media Wall socket . If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Call the pre-installation and delivery team on 0800 052 1734. Trace any cables coming out of it and check the ends of them. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. . Stay safe online. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayHi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. which will give you a general idea of VM fixtures and fittings. You should see a cable going through the wall and if you trace this inside, you should get the cable. I'm very sorry to hear about the non wall socket. Please keep an eye out for an envelope at the top right corner of your Forum page. - 5250024 It has two outputs on the left of the wall box. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Call the Pre-installation and delivery team on 0800 052 1734. Solved: No Vigin Media socket - Virgin Media Community - 4917594. The wall socket has a thick plug bit. Could an engineer be arranged to install please as my account is due to go live today. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Take the red-banded. Thank you for your post and welcome to the community. However, as I have been trying to set this up, I noticed that I haven't got a virgin media wall socket therefore have failed at step one. Options. Or wait here a day or two for a VM Mod to pick this up. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. I have checked outside and there is a brown box shared with the neighbour. . However I cannot get through to anyone on whatsapp or through ethier of the two phone lines. Everything you need is posted to you. If a quickstart kit was available for you, this means that there was once a Virgin Media, NTL or Telewest service at the property previously. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You may need to use the spanner provided. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. • USB 2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Connecting Hub 3 To Extensions Virgin Media Community 4797660. I don't have a virgin media wall socket and this is stressing me out. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Push the red label end of the white cable, into the wall socket. Even after scraping the connection might not be a very good one. Virgin Media; My Virgin Media; Shop;. 0 Kudos. on 18-05-2022 19:55. Install Broadband. I can’t take it off by myself so I called 0800 953 9500. There are two options for to your TV. The second two black cables are from a satellite dish, used by. Push the white cable with the black label into the Hub. Try the automated service status number 0800 561 0061 to check for any faults in your area. They'll then install a fibre socket inside. Then Cables Run From There To The. Choose the best spot for your wifi hub. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. @thomashtchan10 wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. It's obviously missing a case/cover and looks quite old. Summary of Contents for Virgin Media Virgin TV V6. Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. 2. Turn on and start the Box. The large Eurobell wall box is where you would connect. Both your fibre cable and Wi-Fi router will be plugged into this. You need something called a barrel to connect the two. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I have received my quick start-up kit. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Don’t plug the power cable into a plug socket yet. Firmly push the end of the. No virgin media wall socket. Chris. on 15-11-2022 18:53. Account - Mobile. The answer is yes. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Explain what needs to be done and book an engineer visit. Check service status. Installing and configuring your kit28 September 2021. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. on 08-01-2023 20:46. Being connected to the internet is one of the most important modern essentials in 20. The cable could be hidden within, or behind, furniture. and view the images for a range of different wall box options. Chris. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I am going to cancel. If digging / drilling / new external & internal cables are required the. . 2. 01-02-2023 10:59 - edited 01-02-2023 11:00. #1. No setup fee is available on all bundles, broadband & phone, and broadband only packages. I am going to send you a private message. To best look into this, I am sending a private message. -a power cable for the hub's adapter. Or you may be quicker than average! You won’t be involved the whole time. While setting up, I discovered that the kind of wall socket that’s there in the house isn’t listed in the images from the book that came with it. on 06-03-2023 09:36. Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. 100. MRV boxes will be connected via Wi-Fi or using a Powerline adapter if required. Very poor advice. Get the Hub ready by connecting the wires. If you. Get more from your Virgin Media setup. . 3 weeks ago. Virgin Media;. VM BB TV Landline. Account - Mobile. I was told when purchasing the broadband package that fibre was available here. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. But I have no Virgin Media Wall socket in my - 5383603. But I have no Virgin Media Wall socket in my house. Eric714. com email address to different Virgin account. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. How can we - 5041171Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. This box is identical in make and size. Options. Tried looking but can't see a way to book an engineer for this? ThanksWall Socket. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. I ordered a broadband only package because it said I could self install the kit. If you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Sorry to hear about these issues with your Quickstart installation! It does sound like you will need a manned installation. Mark as. How can I speak to someone about getting one installed. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. I make the order with Quick Install, but I don’t have any wall socket in my house. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. To best look into this, I am sending a private message. correctly to the Virgin Media wall socket, please follow these instructions to get set up. . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. The agent said I’ll need an eng. 1. Hi! New to the UK and just moved into our first home here. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. These enter my house via an air brick/vent very close to. You may need a. Account - Cable. 3 Switch off at the socket and unplug your TV box. I have only got one rectangular shaped white socket (Shown. Getting Connected with Virgin Media is easy when you have a wall socket. Virgin Media; My Virgin Media; Shop;. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Installing and configuring your kitMeasuring a compact 230x153x55mm and weighing 1. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. Extend your wired Internet access to any room in your house using your existing electrical wiring. Options. Friday or 8AM-6PM Saturday and Sunday if you can't find anything. on 21-02-2023 19:59. My Virgin Media App. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). Standard Member. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. There are multiple different branded wall boxes inside our flat but none. Would I be able. Don’t plug the power cable into a plug socket yet. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. 168. We have a virgin media wall socket with an ethernet port in the wall but no round cable. 1. Hi there @LEIXU . . We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. #1. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Ordered VM broadband and was recommended by the website to select the self quick install option. My Virgin wall socket just have phone line, didn’t get. Next, connect the power cable. 2) remove the metal isolator box and use the coupler to connect to (as per above) and maybe replace the box lid and have a trailing wire coming out of the bottom of the box. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Options. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Failing this. Download it now and enjoy the. 1 [or 192. You may still need to pay an activation fee, but some deals will offer activation for free. Push fit the VM-supplied lead onto the socket. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Some new sockets may look like. Nearly there… the update might take up to 30 minutes, so it's time to hit pause again. )In this video, I am showing the sta. Hi Virgin Media Team, Hope you are well. Call the Pre-installation and delivery team on 0800 052 1734. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. The coax cable from the study can be used for the other 360 box in the kitchen. Try tracing the cables back to the house from the brown box outside. QuickStart self-install pack delivery delayed by over 1 month. However, I do not have any of the specified wall sockets available. Hi mariz2198, thanks for posting and welcome to our community. 4 weeks ago. Manage Your Account. Price adjustment. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections 5 hours ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections 6 hours ago; Cable already connected to Virgin Wall Socket in QuickStart, set up and connections yesterdayInternal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoFree returns Within 90 days. However, there is no Virgin Media Wall socket in my house. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. We'll tell you how long it takes, that you'll need, and that to expect. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. cable from wall. Please help. Virgin Media; My Virgin Media; Shop;. . Hello, I'm trying to set up my Virgin Media broadband. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. No, any cables within the house can be touched as much as the householder wants to touch them. Don’t plug the power cable into a plug socket yet. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. VM will usually only supply a Quickstart to a property that had VM previously. Solved: Hello, I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The cable on the right looks like is for a Freeview TV antenna. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. I’m sorry to hear of the issues that you’re having with your installation. . Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. The installation took about 2 hours and was similar to an ordinary coaxial install, the. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. If you don’t already have one, you will need to install a Virgin Media wall socket either through self-installation or with a Virgin Media engineer. Quick tips on prepping for Virgin Media technician's visit. I'd like to move my virgin set top box but the current cable isn't long enough. 2 weeks ago - last edited 2 weeks ago. We're here to help. Last up, we need to get your phone connected. Please there is no virgin media wall socket and I don't know how to go about the installation. We all know and love the internet and TV services that can enter our homes through entry points. We are setting it up but are unsure how to connect it into the broadband. You should see a welcome screen, then the Virgin Media start up screen. Tudor. cable from wall. We have tried plugging it into the only box we found it would fit but no luck. The engineer will bring everything needed to install your Virgin Media services on your chosen day. Our virgin media broadband set up kit has just arrived. I have only got one rectangular shaped white socket. We would like to show you a description here but the site won’t allow us. The engineer will bring everything needed to install your Virgin Media services on your chosen day. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Some new sockets may look like one of the below. Explain what needs to be done and book an engineer - 5321715. Jan 14, 2022. Turn on and start the hub. Just. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Get the Hub ready by connecting the wires. on 03-08-2020 18:05. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. 1 1. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Or if the other end of the white cable is in a more useful. I am hoping a membe. 19 minutes ago. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. We installed our router etc ourselves. Solved no virgin media wall socket at installation community 4832746. . Networking and WiFi. The OUT terminal from the Technetix isolator has a terminator cap on it. Tuning in. Options. Virgin Media; My Virgin Media; Shop; Help;. And you’re. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. All the wall sockets I can see are for BT. QuickStart installation- isolater cable to wall doesn’t fit in socket there SaskiaBarron18. connector cable from the wall socket, as we’ll be re-using that later. Virgin media wall socket in an unusable place in QuickStart,. The top “capped” one is marked FM & has been disused since cable went digital. Tudor. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Browse Virgin Media Virgin Media Community. Virgin Media engineer installation. A Virgin Media wall socket is simply a point of entry into your home. Joining in Options. on 03-12-2022 10:11. Follow these simple installation steps for your Virgin Media home phone set up. Local. TV box - 15 mins. If there’s already a cable plugged into your Virgin. When I proceeded to set up my Hub 3 I quickly realised that.